Introduction

Welcome to Maravial Yacht Tours ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

• Contact Information: Name, email address, mailing address, phone number.
• Profile Information: When you create an account, we collect your username, password, preferences, and profile information.
• Booking Information: Dates of travel, yacht preferences, special requests, payment information, and passenger details required for booking your yacht experience.
• Identity Verification: In some cases, we may collect government-issued identification documents to comply with maritime regulations and safety requirements.
• Feedback and Communications: Information you provide when you contact us, respond to surveys, or leave reviews about our services.

Automatically Collected Information

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, click-through data, and other browsing actions.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Location Data: Approximate location derived from your IP address or precise location if you grant permission (such as when using our interactive maps).
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies. For more information, please see our Cookie Policy section below.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To process bookings, manage your account, fulfill your requests, and provide customer support.
• Personalization: To personalize your experience, recommend relevant yacht tours and services, and tailor our communications to your interests.
• Communication: To respond to your inquiries, send booking confirmations, provide updates about your reservations, and inform you about special offers or promotions that may interest you.
• Business Operations: To improve our website, services, marketing efforts, and customer experience based on usage patterns and customer feedback.
• Safety and Security: To verify your identity, prevent fraud, ensure compliance with maritime regulations, and protect the safety of our customers, crew members, and vessels.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Trusted partners who help us operate our business, such as marinas, yacht suppliers, catering companies, and other service providers necessary to complete your yacht experience.
• Maritime Authorities: When required by law or regulation, we may share passenger information with port authorities, coast guard, or other maritime regulatory bodies.
• Legal Entities: In response to a subpoena, court order, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their own marketing purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: In certain circumstances, you can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your information under certain conditions.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Email Marketing Preferences

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we may still send you service-related communications, such as booking confirmations and updates about your yacht experience.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

International Data Transfers

We operate primarily in Canada, but may transfer, store, and process your information in countries other than your own. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws that may differ from Canadian laws, please note that we take steps to ensure that your privacy rights continue to be protected as outlined in this policy.

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are placed on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be turned off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. However, if you disable cookies, some features of our website may not function properly.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the bottom of this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Maravial Yacht Tours
237 Cow Bay Rd, Prince Rupert, BC V8J 3X4, Canada
Email: [email protected]
Phone: +1 (504) 312-8653

Last Updated: May 15, 2023