Introduction

At Maravial Yacht Tours, we strive to provide exceptional yacht charter experiences that exceed our clients' expectations. We understand that plans can change, and circumstances may arise that require cancellation or modification of your booking. This Refund Policy outlines the conditions under which refunds may be issued and the procedures for requesting them.

By making a reservation with Maravial Yacht Tours, you agree to the terms of this Refund Policy. We encourage you to read this policy carefully before completing your booking.

Standard Cancellation and Refund Policy

Our standard cancellation and refund policy applies to all yacht charters and tours unless otherwise specified in your booking confirmation or a custom agreement.

Cancellation Timeline and Refund Amounts

The amount refunded depends on how far in advance of the scheduled charter start date you cancel:

• Cancellations made more than 90 days prior to the charter start date: 75% refund of the total charter fee
• Cancellations made 60-90 days prior to the charter start date: 50% refund of the total charter fee
• Cancellations made 30-59 days prior to the charter start date: 25% refund of the total charter fee
• Cancellations made less than 30 days prior to the charter start date: No refund

The charter start date is defined as the first day of your scheduled yacht charter as confirmed in your booking reservation.

Booking Deposit

The standard booking deposit is 50% of the total charter fee and is required to secure your reservation. The deposit is applied toward the total cost of your charter.

The balance payment (remaining 50% of the charter fee) is due 60 days prior to the charter start date. Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of your deposit.

No-Show Policy

If you fail to arrive for your scheduled charter without prior notification ("no-show"), you will forfeit 100% of the total charter fee. No refund will be issued for no-shows.

Special Circumstances for Refunds

Weather-Related Cancellations

Yacht charters are weather-dependent activities. For safety reasons, Maravial Yacht Tours reserves the right to cancel, postpone, or modify a charter due to adverse weather conditions. In such cases:

• If we cancel your charter before it begins: You will be offered the option to reschedule for a later date (subject to availability) or receive a full refund.
• If weather conditions deteriorate during your charter: The captain may need to modify the itinerary or return to port early. In such cases, a partial refund may be issued at our discretion, based on the proportion of the charter that could not be completed.
• If you choose to cancel due to weather forecasts: Our standard cancellation policy applies unless Maravial Yacht Tours has officially cancelled the charter.

Mechanical Issues

In the rare event that mechanical issues with your booked yacht prevent the charter from proceeding as scheduled:

• If we can provide a suitable alternative vessel: We will offer you a comparable or upgraded yacht at no additional cost.
• If no suitable alternative is available: You will be offered the option to reschedule for a later date (subject to availability) or receive a full refund.
• If mechanical issues occur during your charter: A partial refund may be issued at our discretion, based on the proportion of the charter that could not be completed.

Force Majeure

Maravial Yacht Tours shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather events
• Acts of government or public authorities
• War, terrorism, riots, or civil unrest
• Public health emergencies or pandemics
• Maritime restrictions or port closures

In such cases, we will work with you to reschedule your charter or, if rescheduling is not possible, issue a credit valid for 18 months from the original charter date. If the credit is not used within this period, you may request a refund, which may be subject to a 15% administrative fee.

Client Illness or Emergency

In cases of serious illness, injury, or family emergency that prevent you from proceeding with your charter:

• You must notify us as soon as possible.
• You must provide documentation of the illness or emergency (such as a doctor's note or other relevant documentation).
• We will work with you to reschedule your charter (subject to availability) or, at our discretion, may issue a partial refund.

We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation coverage to protect your investment in case of unforeseen circumstances.

Refund Process and Timeframes

How to Request a Refund

To request a refund, please follow these steps:

1. Submit your cancellation in writing to [email protected].
2. Include your booking reference number, charter dates, and reason for cancellation.
3. If applicable, attach any supporting documentation (for illness or emergency situations).
4. Specify your preferred method of refund (credit to original payment method, bank transfer, etc.).

Refund Processing Time

Once your refund request has been approved:

• Refunds to credit cards will typically be processed within 7-10 business days.
• Refunds via bank transfer may take 10-15 business days, depending on your financial institution.
• During peak seasons or unusual circumstances, refund processing may take longer.

You will receive an email confirmation when your refund has been processed.

Refund Method

Refunds will generally be issued using the same payment method used for the original transaction. If this is not possible, we will work with you to arrange an alternative refund method.

Currency and Exchange Rates

All refunds will be processed in Canadian Dollars (CAD). If your original payment was made in a different currency, the refund amount may be affected by exchange rate fluctuations. Maravial Yacht Tours is not responsible for any differences in refund amounts due to currency exchange rates or bank fees.

Special Booking Types

Non-Refundable Bookings

Some promotions or special offers may be marketed as "non-refundable" at a discounted rate. These bookings are not eligible for refunds in case of cancellation by the client, regardless of the notice period. These terms will be clearly stated at the time of booking.

Group Charters and Special Events

For group charters (more than 12 guests) or special events (weddings, corporate events, etc.), custom cancellation and refund terms may apply. These terms will be specified in your booking agreement.

Typically, group charters and special events require higher deposits (up to 75% of the total charter fee) and have stricter cancellation policies due to the complex planning involved.

Long-Term Charters

For charters exceeding 14 days, special refund terms may apply. These will be detailed in your charter agreement.

Amendments and Transfers

Date Changes

If you need to change the dates of your charter:

• Changes requested more than 60 days before the charter start date: Subject to availability, date changes may be accommodated with an administrative fee of $250.
• Changes requested less than 60 days before the charter start date: Will be treated as a cancellation and new booking, with our standard cancellation policy applying.

Transferring Your Booking

If you are unable to proceed with your charter, you may transfer your booking to another person, subject to the following conditions:

• You must notify us in writing at least 30 days before the charter start date.
• The new lead charterer must meet all our standard requirements (minimum age, experience level if applicable, etc.).
• An administrative fee of $300 will apply.
• You and the new lead charterer will both be responsible for the full payment of the charter fee and any additional charges.

Contact Information

If you have questions about our refund policy or need assistance with a cancellation or refund request, please contact our customer service team:

Maravial Yacht Tours
237 Cow Bay Rd, Prince Rupert, BC V8J 3X4, Canada
Email: [email protected]
Phone: +1 (504) 312-8653

Our refund team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.

Policy Updates

Maravial Yacht Tours reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to bookings made after the posting date. For existing bookings, the Refund Policy in effect at the time of booking will apply.

Last Updated: May 15, 2023