Welcome to Maravial Yacht Tours. These Terms and Conditions govern your use of the Maravial Yacht Tours website (the "Site") and your relationship with Maravial Yacht Tours ("Maravial," "we," "us," or "our"). Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law.
By using this Site and/or booking our services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site or our services.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by, any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
While we strive to provide accurate information on our website, we do not warrant that the information on this Site is complete, true, accurate, or non-misleading. The information, products, and services published on this website may include inaccuracies or typographical errors. We are not responsible for the views, opinions, or accuracy of facts referenced on or through the Site, or of those of any third party.
All content on this Site, including but not limited to text, graphics, logos, images, audio clips, video, data compilations, and software, is the property of Maravial Yacht Tours or our content suppliers and is protected by Canadian and international copyright laws. The compilation of all content on this site is the exclusive property of Maravial Yacht Tours and is protected by Canadian and international copyright laws.
You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by Maravial Yacht Tours in writing.
Our website may contain links to websites operated by parties other than Maravial Yacht Tours. Such links are provided for your convenience only. We do not control such websites and are not responsible for their content. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.
When you make a booking with Maravial Yacht Tours, you are entering into a contract with us. A booking is confirmed once you have received a booking confirmation from us, typically via email, and we have received your deposit or full payment, as required.
All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
The lead person making the booking must be at least 21 years of age and possess the legal authority to make the booking. By making a booking, you confirm that you have the authority to accept these Terms and Conditions on behalf of all members of your party.
You will be required to provide full details of all guests in your party, including names, ages, nationality, and any special requirements. For maritime safety and regulatory compliance, this information must be accurate and complete.
To secure a booking, a deposit of 50% of the total charter fee is required at the time of booking. The remaining balance is due 60 days prior to the charter start date. For bookings made less than 60 days before the charter start date, full payment is required at the time of booking.
Payment can be made by credit card, debit card, or bank transfer. All payments must be made in Canadian Dollars unless otherwise specified in your booking confirmation.
Additional charges, such as fuel surcharges, crew gratuities, or other services requested during your charter, may be charged separately and are not included in the charter fee unless explicitly stated in your booking confirmation.
For certain yacht charters, a security deposit may be required to cover potential damages or additional expenses. The amount of the security deposit will be specified in your booking confirmation. The security deposit will be refunded within 14 days after the end of your charter, less any deductions for damages, missing items, excessive fuel consumption, or other charges incurred during your charter.
If you need to cancel your booking, you must notify us in writing. Cancellation fees will apply as follows:
We strongly recommend that you obtain comprehensive travel insurance that includes cancellation coverage.
If you wish to make changes to your booking, such as dates, yacht, or number of guests, we will do our best to accommodate your request, subject to availability. A modification fee may apply, and if the changes result in a higher charter fee, you will be required to pay the difference.
Modifications requested less than 60 days prior to the charter start date may be treated as a cancellation and rebooking, and cancellation fees may apply.
In rare circumstances, we may need to cancel or modify your booking due to factors beyond our control, such as weather conditions, mechanical issues, or force majeure events. In such cases, we will offer you the following options:
We will not be liable for any additional expenses or losses you may incur as a result of such cancellations or modifications, including but not limited to travel expenses, accommodation, or loss of holiday time.
The captain of the yacht has full authority over the yacht, crew, and all passengers. The captain's decisions regarding safety, navigation, itinerary, and weather conditions are final. You and all members of your party must comply with the captain's instructions at all times.
The captain has the right to terminate your charter without refund if you or any member of your party:
While we will make every effort to follow your preferred itinerary, the actual route and schedule may be affected by weather conditions, maritime regulations, or other factors beyond our control. The captain has the final authority to determine the itinerary based on safety considerations.
If weather conditions make it unsafe to proceed with your charter or significantly restrict the planned itinerary, we will work with you to find an acceptable alternative, which may include:
No refunds will be given for itinerary changes or activities canceled due to weather conditions or other factors beyond our control once the charter has commenced.
During your charter, you and all members of your party are responsible for:
You will be held financially responsible for any damage caused to the yacht or its equipment due to negligence, misuse, or failure to follow instructions.
Maravial Yacht Tours maintains comprehensive insurance coverage for our yachts and operations. However, our liability to you is limited as follows:
We do not accept liability for any injury, illness, death, loss, damage, expense, cost, or other claim of any nature which results from:
Our liability, except in cases involving death or personal injury, is limited to the total cost of your charter.
We strongly recommend that you obtain comprehensive travel insurance that includes coverage for:
We reserve the right to request proof of insurance before the start of your charter.
If you have any complaints or concerns during your charter, please bring them to the attention of the captain or crew immediately. Most issues can be resolved promptly when brought to our attention without delay.
If you have a complaint that was not resolved during your charter, please submit it in writing to our customer service team within 28 days of the end of your charter. Your complaint should include:
We will acknowledge your complaint within 7 days and provide a full response within 28 days. If we need more time to investigate your complaint, we will keep you informed of our progress.
If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to mediation or arbitration under applicable consumer protection laws. These Terms and Conditions are governed by the laws of British Columbia, Canada, and any disputes will be subject to the exclusive jurisdiction of the courts of British Columbia.
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review these Terms and Conditions periodically.
For bookings already confirmed, the Terms and Conditions in effect at the time of booking will apply, unless we are required to make changes due to legal or regulatory requirements.
If you have any questions about these Terms and Conditions, please contact us at:
Maravial Yacht Tours
237 Cow Bay Rd, Prince Rupert, BC V8J 3X4, Canada
Email: [email protected]
Phone: +1 (504) 312-8653
Last Updated: May 15, 2023